Refund policy
Return Policy
Football Regal will accept items for return or exchange that are purchased from our website within 30 days of purchase under the following conditions:
-
There are no visible signs of damage.
-
All original packaging is intact.
-
Products do not contain any personalization.
-
Any sign of damage will compromise the Football Regal guarantee.
-
Items cannot be returned or exchanged after 30 days of purchase.
To complete your return, we may require a receipt or proof of purchase (such as an order confirmation email) with your order number.
For all returns or exchanges, please contact us at footballregal.official@gmail.com and provide your order number along with the reason for the return or exchange. Your request will be handled in accordance with the policies outlined on this page.
Exchanges (if applicable)
For all exchanges, please reach out to footballregal.official@gmail.com with your order number and reason for the exchange. We will process your request as per the guidelines mentioned.
Return Shipping
You are responsible for covering the shipping costs associated with returning your item.
If the value of your return exceeds £75, we recommend using a trackable shipping service or purchasing shipping insurance. Football Regal cannot guarantee that we will receive your returned item.
Refunds (if applicable)
Once your returned item is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.
Late or Missing Refunds
Please note that refunds may take 2-3 business days to process, depending on your financial institution. If you do not see the refund after this time, contact us at info@footballregal.com, and we will investigate further.
Damaged Items
If you receive a damaged or defective item, please contact us at footballregal.official@gmail.com within 48 hours of delivery. Failure to report damages within this timeframe may affect our ability to honor your claim. We review damage requests based on delivery confirmation timestamps provided by the carrier.
Feedback
We value your feedback and welcome your questions or concerns. Feel free to email us at footballregal.official@gmail.com to let us know how we’re doing. Your input is important to us and helps us improve our services.